Terms and Conditions of Service

These terms and conditions ("Agreement") govern the provision of transportation services by Alliance Transit LLC ("Company") to its customers ("Customers"). By booking a reservation or using Company's transportation services, Customers agree to be bound by this Agreement. 

Who We Are

Alliance Transit LLC is the leading choice for non-emergency medical transportation services in Ulster County, NY, with an exceptional 5-star customer rating. We specialize in providing reliable transportation solutions to both Medicaid and private pay customers across multiple counties in the State of New York. One of our core strengths lies in our commitment to safety and quality. We take great pride in our meticulously vetted team of drivers who possess the necessary qualifications and experience to ensure a smooth and comfortable journey for our valued passengers. Their expertise and professionalism guarantee that you or your loved ones are in safe hands throughout the entire transportation process.

At Alliance Transit LLC, we understand the importance of modern and well-maintained vehicles. That's why our fleet comprises vehicles from 2019 and older, which undergo rigorous monthly inspections to ensure they meet the highest standards of safety and reliability. Our vehicles are equipped with the latest amenities and features to enhance passenger comfort and provide a pleasant travel experience. As a customer-centric transportation company, we prioritize the needs and preferences of our clients. Our dedicated team is committed to delivering exceptional service, addressing individual requirements, and accommodating any special requests you may have. We strive to make every journey with us convenient, stress-free, and tailored to your unique needs.

When you choose Alliance Transit LLC, you can expect prompt and efficient transportation services that are specifically designed to meet the standards set by Medicaid and private pay regulations. We ensure that all necessary documentation and compliance requirements are met, providing you with peace of mind throughout the entire process. Join the countless satisfied customers who have experienced our superior transportation services and put their trust in Alliance Transit LLC. Contact us today to schedule your next journey and discover the unparalleled level of care and professionalism that sets us apart as the preferred non-emergency medical transportation company in Ulster County, NY, and beyond.

Booking Agreement and Acceptance of Terms and Conditions

By booking transportation services with Alliance Transit LLC, whether through private pay or Medicaid, the customer acknowledges and agrees to be bound by the terms and conditions set forth by the company. It is important for customers to carefully read and understand these terms and conditions before making a booking.

The terms and conditions govern the contractual relationship between the customer and Alliance Transit LLC and outline the rights, obligations, and responsibilities of both parties. These terms and conditions encompass various aspects of the transportation services, including but not limited to booking procedures, payment terms, liability limitations, passenger responsibilities, and any applicable policies or regulations.

By proceeding with a booking, whether it is through private pay or Medicaid, the customer indicates their explicit acceptance and agreement to comply with the terms and conditions outlined by Alliance Transit LLC. The customer acknowledges that failure to adhere to these terms and conditions may result in the termination of services, additional fees, or other consequences as specified within the terms.

It is the responsibility of the customer to review and understand the terms and conditions, seeking clarification if needed, prior to making a booking. Customers are encouraged to retain a copy of the terms and conditions for their reference.

The acceptance of these terms and conditions constitutes a legally binding agreement between the customer and Alliance Transit LLC.

Service and Conduct

Our company is committed to delivering transportation services with professionalism and punctuality. We ensure this by utilizing licensed and insured vehicles, as well as employing qualified drivers.

We kindly request that customers maintain respectful and lawful behavior throughout the duration of our services. It is important to refrain from engaging in any actions that may cause harm, discomfort, or inconvenience to the driver or other passengers.

Customers are strictly prohibited from participating in illegal activities or transporting any prohibited substances or items in our company's vehicles. Any violation of these terms will result in the removal of the passenger, with the involvement of law enforcement if necessary. In such cases, legal actions may also be pursued against the customer.

Booking and Reservations

To ensure a smooth reservation process, customers are required to provide accurate and complete information when booking initial trip. This includes details such as pickup and drop-off locations, date, time, additional equipment, specialty vehicles and passenger information. Our company maintains the right to decline or cancel a reservation if we are unable to accommodate the requested service due to factors like availability or unforeseen circumstances. It is the responsibility of the customers to inform our company promptly of any changes to their reservation. This is necessary to prevent last-minute cancellations caused by unavailability of equipment, vehicles, or additional assistance due to those changes. In the event of a cancellation made by the customer within 24 hours of the trip, a cancellation fee will be applicable.

Payments and Charges

Payment and Charge Terms for Private Pay :

Booking Confirmation:

• • To secure a reservation, a credit card/ debit card for the total trip cost is required at the time of booking.

Payment Methods:

• • We accept payment by credit card, debit card only. No Cash!

Cancellation Policy:

• • If a trip is canceled more than 24 hours before the scheduled trip, no cancellation fee will be charged.

  • If a trip is canceled within 24 hours of the scheduled trip, a cancellation fee of 20% of the total trip cost will be charged.

Refunds:

• • Refunds for canceled trips will be processed within 3- 5 business days.

  • Refunds will be issued to the original payment method used for the booking.

Rescheduling:

• • If you wish to reschedule your trip, please notify us at least 48 hours in advance, subject to availability.

  • Rescheduling requests made within 24 hours of the scheduled trip may incur additional charges.

Additional Charges:

• • Any additional services or requests made during the trip may incur additional charges. These charges will be communicated and agreed upon before being implemented.

Please note that the above terms and conditions are subject to change. It's advisable to review the specific terms at the time of booking to ensure your understanding of our policies.

Baggage and Cargo Terms

Baggage and Cargo Limitations: Alliance Transit LLC imposes certain restrictions on the weight and size of baggage and cargo that can be accommodated within our vehicles. These restrictions are applicable to full-size sedans, which serve as our primary mode of transportation. Customers are advised to comply with these limitations to ensure a safe and comfortable journey for all passengers.

• Customer Responsibility for Lifting: Our drivers are not authorized to assist with the lifting or handling of any baggage or cargo. Customers are solely responsible for loading and unloading their belongings into and out of the vehicle. It is recommended that customers consider their physical capabilities and arrange for assistance if necessary to ensure the smooth handling of their belongings.

• Prohibited Items: To prioritize the safety and well-being of our passengers and drivers, Alliance Transit LLC strictly prohibits the transportation of firearms, knives, or any other weapons within our vehicles. Customers are advised to refrain from carrying such items to comply with this policy.

• Compliance with Legal and Safety Regulations: Customers are required to adhere to all applicable laws, regulations, and safety guidelines regarding the transportation of baggage and cargo. This includes complying with any local, state, or federal regulations related to the contents of the baggage and cargo, such as hazardous materials or restricted items.

• Not liable for Damage or Loss: Alliance Transit LLC shall not be held responsible for any damage, loss, or theft of baggage or cargo transported within our vehicles. Customers are advised to take necessary precautions to secure their belongings and are solely responsible for their possessions throughout the journey.

By engaging our transportation services, customers acknowledge and agree to abide by the terms outlined above regarding baggage and cargo. It is recommended that customers review these terms carefully and seek clarification if needed before availing of our services. These terms are in place to ensure compliance with legal requirements, uphold safety standards, and provide a smooth and hassle-free transportation experience for all passengers.

Liability Clause for Loss of Items and Customer Responsibilities

• Loss of Items: Alliance Transit LLC shall not be held responsible for any loss or damage to personal belongings or items left in the vehicles by customers. It is the customer's sole responsibility to ensure that they have retrieved all their belongings before leaving the vehicle. We strongly advise our customers to thoroughly check the vehicle for any personal items to avoid any inadvertent loss or misplacement.

• Customer Responsibilities: It is the customer's duty to promptly inspect the vehicle upon arrival and notify the driver immediately of any existing damages or discrepancies. Failure to report such issues may result in the presumption that the vehicle was in satisfactory condition at the time of departure.

• Delays Due to Customer Actions: Alliance Transit LLC cannot be held liable for any delays arising from circumstances directly attributed to the customer. This includes but is not limited to the customer's tardiness, failure to be present at the agreed-upon pickup location, or any actions that hinder the efficient provision of transportation services.

• Accidents, Weather Conditions, and Other Unforeseen Events: Alliance Transit LLC shall not be held responsible for any delays, damages, or inconveniences caused by accidents, severe weather conditions, traffic congestion, road closures, or any other unforeseen events that are beyond our control. While we make every effort to provide reliable and timely transportation services, external factors may occasionally impact the scheduled arrival or departure times.

By engaging our transportation services, the customer acknowledges and agrees to the terms outlined above regarding liability for loss of items, customer responsibilities, delays due to customer actions, accidents, weather conditions, and other unforeseen events. It is recommended that customers review these terms carefully and seek clarification if needed before availing of our services.

Passenger Responsibilities and Consequences of Misconduct

• Providing Accurate Information: It is the responsibility of the passenger to provide accurate and up-to-date information at the time of booking, including contact details, pickup and drop-off locations, and any special requirements. Alliance Transit LLC relies on this information to ensure a smooth and efficient transportation service.

• Compliance with Safety Regulations: Passengers are required to comply with all safety regulations and guidelines provided by Alliance Transit LLC. This includes following instructions from the driver, wearing seat belts, and refraining from engaging in any behavior that may jeopardize their safety or the safety of others.

• Punctuality: Passengers are expected to be ready and present at the agreed-upon pickup location at the designated time. Any delays caused by the passenger may impact the overall schedule and inconvenience other passengers. Alliance Transit LLC advises passengers to arrive on time to ensure a timely departure and arrival.

• Adherence to Rules and Requirements: Passengers must adhere to any specific rules or requirements set forth by Alliance Transit LLC. This includes restrictions on smoking, consumption of alcohol or drugs, and any other regulations that may be in place for the comfort and safety of all passengers.

• Zero Tolerance for Violence: Alliance Transit LLC maintains a zero-tolerance policy towards violence or acts of violence directed towards our drivers. In the event of any such behavior, the ride will be immediately terminated, and the passenger will be removed from the vehicle with the assistance of law enforcement, if necessary.

• Consequences for Misconduct (Private Pay Customers): For private pay customers, no refunds will be issued in cases where the ride is terminated due to passenger misconduct. Additionally, any damages incurred during the incident will result in additional fees charged to the card provided at the time of booking. Alliance Transit LLC reserves the right to pursue legal actions to recover any costs or damages resulting from the incident.

By utilizing our transportation services, passengers acknowledge and agree to comply with the passenger responsibilities outlined above. Failure to adhere to these responsibilities may result in termination of the ride, removal with law enforcement, and potential financial or legal consequences, as described within our policies. It is advised that passengers carefully review these terms and seek clarification if needed prior to availing our services. These terms are implemented to ensure the safety, comfort, and overall satisfaction of all passengers and drivers involved.

Force Majeure Clause

• Unforeseen Circumstances: Alliance Transit LLC acknowledges that there may be unforeseen circumstances or events beyond its control that could significantly impact the provision of transportation services. Such circumstances may include but are not limited to natural disasters, acts of God, strikes, labor disputes, governmental actions, civil unrest, or any other force majeure events.

• Service Disruptions: In the event of a force majeure event, Alliance Transit LLC shall make reasonable efforts to mitigate the impact on service delivery. However, the company cannot guarantee uninterrupted or flawless transportation services during such events.

• Limitations of Liability: Alliance Transit LLC shall not be held liable for any delays, cancellations, or disruptions to the transportation services arising directly or indirectly from force majeure events. The company shall not be responsible for any consequential damages, loss of business, or inconvenience caused to customers as a result of such events.

• Communication and Alternative Arrangements: In the event of a force majeure event, Alliance Transit LLC will make reasonable efforts to communicate with affected customers and provide updates regarding service disruptions. Depending on the nature and duration of the event, the company may explore alternative transportation arrangements, subject to availability and feasibility.

• No Breach of Contract: During a force majeure event, Alliance Transit LLC shall not be considered in breach of any contract or agreement with customers or liable for any failure to fulfill obligations directly impacted by the force majeure event.

• Resumption of Services: Once the force majeure event subsides or is resolved, Alliance Transit LLC will resume normal operations as promptly as possible. However, the company cannot guarantee immediate restoration of all services and may require additional time to fully recover and resume regular transportation operations.

It is important to note that force majeure events are unforeseeable and beyond the control of Alliance Transit LLC. The company will take reasonable measures to minimize disruptions and communicate effectively with customers during such events. Customers are encouraged to review these force majeure terms and understand the company's position regarding service delivery under these circumstances.

Amendments Clause

• Notification of Amendments: Alliance Transit LLC reserves the right to modify, change, or amend the terms and conditions outlined herein at its sole discretion. In the event of any amendments, the company will make reasonable efforts to notify customers of the changes.

• Communication Methods: Alliance Transit LLC will communicate any amendments to the terms and conditions through appropriate channels, which may include but are not limited to email, website notifications, or other forms of written communication. The company will endeavor to provide reasonable advance notice of any amendments, whenever feasible.

• Implementation of Amendments: Once amendments to the terms and conditions are communicated, they will become effective as of the specified date or as otherwise indicated in the notification. Continued use of Alliance Transit LLC's transportation services after the effective date of the amendments will be deemed as acceptance of the modified terms and conditions.

• Review and Clarification: Customers are encouraged to carefully review any amendments to the terms and conditions and seek clarification if needed. Alliance Transit LLC aims to address any questions or concerns to ensure a clear understanding of the revised terms.

• Severability: If any provision of the amended terms and conditions is found to be unlawful, void, or unenforceable, it will be deemed severable from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

• Continuing Agreement: The terms and conditions, as amended, constitute the entire agreement between the customer and Alliance Transit LLC and supersede any prior agreements, understandings, or representations, whether oral or written, relating to the subject matter herein.

Customers are advised to regularly review the terms and conditions on the Alliance Transit LLC website or other communication channels to stay informed about any updates or amendments. By continuing to use the transportation services provided by Alliance Transit LLC, customers acknowledge their acceptance of the amended terms and conditions.

Alliance Communication Acceptance Policy 

By using our services, you automatically agree to receive text messages, confirmation or reminder phone calls from Alliance. This policy outlines the terms and conditions for communication by, with and from Alliance. Please read the following carefully:

1. Consent to Receive Text Messages and Phone Calls: As a user of our services, wether prebooking or scheduled, either from Medical Answering Service or Private Pay you automatically  grant us permission to send text messages and phone numbers to the mobile number provided during registration, prebooking or interaction with our Phone System, Medical Answering Service Portal or website. You understand that standard message, plan and data rates may apply, depending on your mobile carrier plan.

2. Message Frequency: We will strive to send text messages that are relevant and valuable to you. However, please note that message frequency may vary, and you may receive periodic promotional messages, feedback links, service updates, and other important notifications related to our services.

3. Opting Out: While opting out is not mandatory, you have the right to stop receiving text messages at any time. To do so, you can reply with "STOP" to any message you receive from us. After unsubscribing, you will no longer receive text messages unless you choose to opt-in again.

4. Privacy and Security: We value your privacy and maintain the security of your personal information. Your mobile number and any other details provided will be used solely for the purpose of delivering text messages and phone calls related to our products, services, promotions, pre booking confirmations and reminders.

5. Supported Carriers: Our text message and phone call service is available for subscribers using major mobile carriers in the United States [or any other relevant country]. However, it may not be compatible with all carriers or devices.

6. Customer Support: For any questions, concerns, or assistance related to our text message and phone call service, please contact our customer support team at rides@alliancetransny.com.

7. Age Restrictions: By using our services and agreeing to receive communication, you confirm that you are 18 years of age or older.

8. Amendments: We reserve the right to modify or update this communication acceptance policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or through other appropriate communication channels.

By using our services, you acknowledge that you have read and understood the terms of our Communication acceptance policy and automatically agree to receive text messages and phone calls from Alliance. Standard message and data rates may apply.